Monday afternoon I went on-line to Wal*Mart to order some prints I need for the Christmas cards the St. Tom's kids made on Sunday. The system was a new one (done through a different company?) and it was a bit buggy and slow, but I did receive my confirmation email.
Now it's true that I didn't actually receive my "your order has arrived" email & phonecall, but I stopped by Wal*Mart anyway, since 24 hours is usually a reasonable amount of time for this process.
They hadn't received any on-line orders that day, because (they said) there was some kind of glitch, due to upgrading to this new system.
Well, so far I miss some of the features of the old system, but I'll give it a chance.
But I did send customercare an email suggesting that this time of year was a poor choice for a switch to a different system. I rec'd a form response re. the status of my order and no comment on my comment. Okay, that is pretty much all I expected.
But I thought I might as well tell my story.
Wal*Mart Wal*Mart Wal*Mart
This is not satire. (Cue entrance of whiney-voiced Wal*Mart lawyer.)
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2 comments:
BTW I got your card yday, Shroom. I mailed one for you yday, too, and it has until Jan. 6 to make it under the "Christmas" wire.
got your card Richard. Thanks! But no witty christmas expression. oh well. Thanks for thinking of us!!!! And Happy birthday if we don't see you.
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